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General Terms & Conditions

1. Scope of Application

These general terms and conditions shall contain the terms and conditions of service provided between you and us Rentseed Ltd (hereinafter "Rentseed"), unless they are amended in accordance with paragraph 3. The terms and conditions of our customers do not apply to the use of our services, even if we have not expressly objected to them in individual cases.

In addition to the general terms and conditions of Rentseed, the Privacy Policy of Rentseed, found separately at our Privacy page, in its current version. In the case of contradictory information, the general terms and conditions take precedence over the other regulations outlined within the policy.

Rentseed reserves the power to change the general terms and conditions and contractual terms for the processing of orders at any time with effectiveness even within the existing contractual relationships.

2. Performance Item

Via the website rentseed.io, rentseed.de, and rentseed.at we provide users with a SaaS-solution (software as a service) to manage your real estate rental deposits. Our range of services is aimed at real estate owners, landlords, property managers, estate agents, and tenants, along with any other parties that deem the product useful.

We use a variety of third-party software without this being part of our service offering. We may remove these software components at any time and / or replace them as we deem necessary with equivalent or better software components from another provider. This is to ensure that users benefit from the best possible services available to them.

To use our services, you need a working computer, notebook, Tablet PC or similar mobile devices, as well as Internet access with the bandwidth available in Germany. The provision of the equipment or an internet connection is not the subject of our service offering, as only is access to any of our websites; rentseed.io, rentseed.de, and rentseed.at.

You can export your entered data at any time in tabular form (CSV file format). When importing data, you are required to adhere to the specified file and import format. Uploaded documents are available for download at any time via the landlord’s and tenant’s dashboards. Alternatively, these may be requested by contacting hello@rentseed.io.

3. Registration, Contract Conclusion and Testing

The presentation of our services is not a binding offer on our part. Only your registration is a binding offer according to § 145 BGB. In the event of acceptance of this offer, we will send you a registration or order confirmation to the email address provided, which contains a link to confirm your identity and to unlock your customer account (§ 4). A contract is concluded as soon as you confirm the opening of your account.

If you would like to pay for the services of our software on behalf of a third party, take advantage of an heir community, partnership, legal entity or other association of persons or of a special fund, you secure with your entries, act as authorised representative and the institution you represent is able to legally bind to our terms and conditions in business.

You have to ensure that the other users of our software you designate also comply with the terms and conditions of this agreement and the terms of contract for order Processing. The natural person who registers as a representative hereby grants us the power of attorney for the represented and is available to us for any kind of communication. Changes in the contact person must be communicated immediately.

Rentseeed is not obligated to develop the software or to wait beyond the agreed contract term. Rentseed is entitled to change the presentation of the service offer within the software at any time, and as it sees fit for customer use. In addition to changes in design, this also applies to content changes and advertising designs.

Rentseed does not owe any instruction in the use of the software or the conduct of training. However, you will be provided with online help and technical and content support based on the business hours and the performance of Rentseed. However, if specific training is required for larger partnerships, rentseed may dedicate time appropriately and in line with any agreement.

4. Customer Account

By confirming your registration, you create a main access to a personal account on Rentsee’d platform. You will be asked to provide your personal information (eg. email address) and a secure password. With this data you can log in to rentseed.io, rentseed.de, and rentseed.at after the activation of your access on your registration and confirmation.

Your personal data and password can be changed after the registration process. In your settings, you can also set up access for additional users, which may be necessary for larger customers. The access data, including the password, must be kept secret by you and not be made available to unauthorised third parties. This also applies to the sub-users.

It is your responsibility to ensure that your access to our software and the use of the services provided by us is done exclusively by you or by the persons authorised by you. If it is to be feared that unauthorised third parties have gained knowledge of your Access data, then Rentseed shall be informed immediately of such an instance occurring.

In the event that the services of Rentseed are used by unauthorised third parties using their access data, you shall be liable for any fees incurred in the course of the civil law until the receipt of a loss or misuse report of your data, provided that it is in fault with the access of the unauthorised third party, as a result of access details being shared and not proved otherwise.

You are obligated to keep your data (including your contact information) up to date. All changes can be made online. If a change of the specified data occurs during the duration of the contract period, you must correct the information immediately in your settings. If this is not possible, please inform us immediately in writing or by email.

If deemed necessary, Rentseed may suspend your customer account temporarily or permanently if there are concrete indications that you have violated these general terms and conditions or the terms and conditions of contract data processing and / or applicable law, or if Rentseed has any other legitimate interest in the suspension.

When deciding on a blocking, Rentseed will take reasonable account of its legitimate interests and applicable law. You will be notified by email about the blocking of your access authorisation. In the event of a temporary suspension, Rentseed reactivates the access authorisation after the end of the lockout period and notifies you by email.

A permanently blocked customer account cannot be restored. Permanently blocked persons are permanently excluded from the use of the software and are not allowed to log in again. However, a data export can be offered in this case. To request as such, please contact us in writing or by email at hello@rentseed.io.

You are prohibited from any action that is likely to impair the smooth operation of the software, especially to excessively burden the systems of Rentseed. Should you become aware of any illegal, abusive, unlawful or otherwise unauthorised use of the software, please contact Rentseed. We will then review the process and, if necessary, take appropriate steps.

In the event of suspicion of illegal or criminal acts by any of its users, Rentseed is unreservedly entitled and may also be obligated to review its activities and, if necessary, to initiate appropriate legal actions against those identified. This may include the supply of a situation to the Public Prosecutor's office relevant to the country in which sich activity takes place.

5. Functional Capability and Accessibility of Software

Rentseed eliminates all software errors immediately in accordance with technical capabilities. A software error exists if the software does not fulfill the function specified at the time of conclusion of the contract, provides erroneous results or otherwise does not function properly, so that the use of the software is impossible or restricted. Rentseed is entitled to provide temporary workarounds to troubleshoot errors.

Rentseed develops the software on a continuous basis. You can find the current state of our software development, known limitations on the use of our software and planned iterations on our website. Adjustments, changes and additions to the contractual services as well as measures that are used to determine and rectify malfunctions will only lead to a temporary interruption if absolutely necessary.

6. Privacy

All personal data you provide (title, name, address, date of birth, email address, telephone number, bank details) will be used exclusively in accordance with the provisions of German data protection. With your registration and data entry you agree to the storage of the data, and its use when necessary to provide you with a service or the Product.

Your personal data, insofar as these are necessary for the reasoning, content or modification of the contractual relationship, will be used for the settlement of the contract concluded between us, for example for the service of services or invoices to the address indicated by you. In addition, we use your personal data internally in an anonymous form for evaluations, for the needs-oriented design of our Product.

We assure you that we will not disclose your personal data to third parties, unless we are obligated to do so by law or you have given us your consent beforehand. Personal data of third parties (tenant data, contact details of third parties) are stored and used by us in accordance with the terms and conditions of the order data processing in compliance with the regulations of § 11 BDSG.

Property-related data that you enter as part of the use of our software will be stored exclusively for the purpose of providing our services and in anonymous form for statistical purposes. Such usage data is in particular real estate data, as well as information about the beginning, end and scope of the respective use of our software, including details of the accesses used.

7. Contract Duration

By confirming your identity and activating your customer account, you can use our services free of charge. Rentseed will never be charged without your explicit confirmation. The contract may be terminated with a notice period of 1 month at the end of the contract period. The notice of termination requires the text and can be sent in electronic form via email to hello@rentseed.io.

Insofar as you do not use our software for commercial or self-employed professional activities, you as a consumer — irrespective of the deadlines referred to in para. 2 — initially apply a 14-day right of withdrawal according to § § 312d with 355 BGB. In respect of the conditions and legal consequences of the right of withdrawal, the withdrawal instruction is referred to in the appendix.

Termination of the contract will limit your access to your customer account. Your data can then no longer be processed and are only accessible in reading mode.

Communication during the term of the contract is made in text form, unless the general terms and conditions provide for stricter forms. This includes email communication. Declarations by email are ineffective if it suppresses the name and email address of the sender, the date and time of dispatch, and the replay of the sender's name as the conclusion of the message or is circumvented by anonymisation.

8. Liability

Rentseed is responsible for the functionality of the software within the scope of the service description at the time of conclusion of the contract. We assume no liability for our software being suitable for your specific purposes. We assume no liability for the completeness and correctness of your entered data and the resulting evaluations.

We are liable for intent and gross negligence. Furthermore, we are liable for the negligent breach of obligations, whose fulfillment enables the proper execution of the contract at all, whose achievement jeopardises the contractual purpose and on whose observance you as a customer regularly trust (cardinal obligations).

In the latter case, however, we shall only be liable for the foreseeable damage typical of the contract. We are not liable for the negligent breach of any other obligations than those set out in the preceding sentences. This applies in particular to the liability for direct or indirect consequential damages, loss of data, lost profits, system or production downtime caused by the use of our software.

Should you be harmed by the use of services provided free of charge (including the retrieval of complimentary content), thus, Rentseed is only liable in so far as its damage has arisen due to the contractual use of the free content and / or services, and only in case of evident intent and gross negligence of Rentseed.

According to current state of the art, data communication via the Internet cannot be guaranteed to be error-free and / or available at any time. In this respect we are not liable for the continuous and uninterrupted availability of the software, which may be interrupt due to access to our software via a third party internet service provider.

Rentseed is not liable for the general confidentiality and security of your data on the Internet, only that which you have entrusted directly to us via our platform., as far as we comply with the legal requirements of the Federal Privacy Act. The exclusion of liability applies in particular to the storage of data by public authorities and secret services.

In the case of force majeure (war, strike, unrest, natural disasters and terror), we are exempt from our obligation to perform. This concerns, for example, cases of unforeseeable power failure or data interruption due to disturbances in data-leading lines. In this case there will be no rebate. The exclusion of liability does not apply in case of injury to life, body and health.

9. Participation Obligations

If you notice a deficiency in the use of the software, you are obligated to immediately display it in text form to Rentseed via an email sent to hello@rentseed.io, so that Rentsedd can adequately and in a timely fashion comply with its right of rectification. We hereby refer to your damage reduction obligation pursuant to § 254 (2) BGB.

To secure your data, you are obligated to regularly archive your own data backups of your inventory and usage data via the data interface offered by us, which permits .xls downloads and / or uploads of your data. We will make you aware of this during the use of our software per each quarter, notifying you by direct communication via email.

10. Copyrights, Trademarks and Rights of Use

The software provided by Rentseed is protected by copyright. All rights to the software as well as any other documents are available to Rentseed. With your registration, we grant you a simple, non-exclusive, right to use the software solely for the management of your real estate in your own / company’s name and beyond as described in these general terms and conditions and the contract terms of order data processing.

Rentseed may revoke the right of use according to paragraph 1. In particular if you violate the general terms and conditions, the contract terms of data processing, the privacy policy or applicable legal regulations and you do not refrain from this even after a written warning with revocation threat by Rentseed. Rentseed mayblock your customer account, terminate the contract for important reason and delete your data.

The logo and, in particular, the lettering may not be changed or modified or published. The use of the logo "Rentseed" is only permitted according to the specifications of Rentseed. It may not be used without prior written consent, or in any means which may damage the “Rentseed” brand. If it does, financial compensation may be sought by Rentseed.

11. Jurisdiction and Applicable Law

Exclusive place of jurisdiction for all disputes relating to this contractual relationship is, as far as legally permissible, the headquarters of Rentseed. This shall apply to consumers only in the event that the party which is to be claimed in the application is transferred from the scope of the Code of Civil Procedure after the conclusion of the contract, or if their domicile or habitual residence is not known at the time of action.

The contract with Rentseed is exclusively governed by the law of the Federal Republic of Germany. The UN right of purchase and other conflict of laws is excluded.

12. Information According to § 2 DL-InfoV

Contact Details: Rentseed Ltd
Company Directors: Jonathan Liemann & Storm Farrell
Website: www.rentseed.de
Email: hello@rentseed.de

The contractual relationship with Rentseed is a mixed contract which may contain elements of the rental, service and work contract. The services of Rentseed consist of the use of the software via the Internet.

13. Ancillary Provisions, Severability Clause

The above terms and conditions govern the performance relationship between you and Rentseed. Ancillary agreements have not been made or are replaced by these general terms and conditions. Any future ancillary agreements or amendments, apart from changes in the general terms and conditions and the contractual terms of order data processing (§ 1 para. 3), require the written form to be effective.

If individual provisions of these general terms and conditions are or become ineffective, the invalid terms and conditions in accordance with § 306 II BGB shall be replaced by the statutory provisions, i.e. the old clause shall be superseded by the legal regulation. This also applies in the event that no regulation has been made in the general terms and conditions. The validity of the remaining provisions remains unaffected.